Terms of Service

Last Updated: 10/1/2026

1. Overview

Welcome to One Upon a Stone ! These Terms of Service govern your use of our website and the purchase of gemstones, loose stones, cabochons, and related products through our Shopify store.

By visiting our website or making a purchase, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

In these terms, “we,” “us,” and “our” refer to [Your Shop Name], and “you” refers to our customers and website visitors.

2. Online Store Terms

By using this website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction.

You agree not to use our products or website for any unlawful purpose or violate any applicable laws. You must not transmit malicious code, attempt to compromise website security, or interfere with the operation of our store.

We reserve the right to refuse service or cancel orders when permitted by law.

3. Products and Descriptions

We specialize in gemstones, cabochons, and related products.

We make reasonable efforts to display product photographs, colors, measurements, weights, and descriptions as accurately as possible. However, the appearance of a product may vary depending on your screen, lighting, and device settings.

Natural gemstones may contain inclusions, variations in color, patterns, texture, and other characteristics that make each stone unique. Such natural characteristics are not necessarily defects.

Please review the product description, dimensions, weight, and photographs carefully before placing an order. If you have questions about a particular stone, contact us before purchasing.

We do not guarantee that every gemstone will have identical characteristics to another stone of the same type.

4. Pricing and Payments

All prices are displayed in the currency indicated on our website unless otherwise stated.

We reserve the right to change product prices, descriptions, and availability at any time, subject to applicable law. Price changes will not affect orders that we have already accepted, except where a correction or other adjustment is legally permitted.

Payment must be completed using the payment methods offered at checkout. By submitting an order, you confirm that you are authorized to use the selected payment method.

Applicable taxes, shipping fees, and other charges will be displayed at checkout where required.

5. Orders and Acceptance

After placing an order, you may receive an order confirmation email. This confirmation does not necessarily mean that we have accepted the order or that the item has shipped.

We reserve the right to cancel or refuse an order for legitimate reasons, including suspected fraud, inventory errors, pricing errors, or inability to fulfill the order.

If we cancel an order after payment has been received, we will issue any required refund in accordance with applicable law.

Please ensure that your shipping address and contact information are accurate before submitting your order.

6. Shipping and Delivery

We process and ship orders according to the shipping information provided on our website.

Estimated delivery dates are provided for guidance only and are not guaranteed unless expressly stated otherwise. Delivery times may be affected by carriers, weather, customs processing, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address. Additional costs resulting from an incorrect address or requested reshipment may apply where permitted by law.

International customers are responsible for applicable import duties, customs charges, and taxes unless otherwise stated at checkout.

Nothing in this section limits any rights you may have regarding lost, damaged, or undelivered orders under applicable law.

7. Returns, Exchanges, and Refunds

Our Return and Refund Policy explains the conditions and procedures for requesting a return, exchange, or refund.

Please review that policy before purchasing.

Approved returns must follow our return instructions. Products returned in an altered, damaged, or materially different condition may not qualify for a change-of-mind refund, where permitted by law.

Nothing in these Terms of Service overrides mandatory consumer protection rights.

Return and Refund Policy: [Insert Link to Your Return Policy]

8. Custom Orders

Custom-cut gemstones, specially sourced stones, and other personalized orders may have different production, cancellation, and return conditions.

Any applicable restrictions or special terms will be communicated before you place your order. Custom orders remain subject to applicable consumer protection laws.

Please contact us before purchasing if you have questions about a custom item.

9. Intellectual Property

All website content, including text, photographs, product descriptions, graphics, logos, and designs, is owned by or licensed to [Your Shop Name], unless otherwise indicated.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without our prior written permission, except where permitted by law.

10. Prohibited Uses

You agree not to use our website to:

• Engage in unlawful, fraudulent, or deceptive activities.
• Violate intellectual property or other legal rights.
• Upload or transmit malicious software.
• Attempt unauthorized access to our website or systems.
• Interfere with the security, performance, or normal operation of our store.

We may restrict or terminate access for violations of these terms where permitted by law.

11. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment processors, shipping providers, and external websites.

Third-party services are subject to their own terms and privacy practices. We are not responsible for third-party websites or services beyond the responsibilities imposed on us by applicable law.

Your use of third-party services may be subject to additional terms presented by those providers.

12. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee uninterrupted or error-free website operation. We also do not guarantee that every website feature will always be available.

Nothing in these terms excludes or limits warranties or consumer rights that cannot legally be excluded or limited.

13. Limitation of Liability

To the extent permitted by applicable law, [Your Shop Name] will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these terms limits liability that cannot legally be limited, including any mandatory consumer rights or remedies.

14. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of our website or your material violation of these terms, except to the extent caused by our own acts or omissions for which we are legally responsible.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Privacy Policy: [Insert Link to Your Privacy Policy]

16. Governing Law

These Terms of Service are governed by the laws of [Insert State or Country], without limiting any mandatory consumer protection rights that apply to you.

Any disputes will be handled by the courts or other appropriate dispute-resolution bodies with jurisdiction under applicable law.

17. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated revision date.

Changes will apply as permitted by law. Your continued use of the website after updated terms are posted constitutes acceptance of those changes to the extent legally effective.

18. Contact Information

If you have questions about these Terms of Service, please contact us:

Store Name: Once Upon a Stone
Email: Onceuponastoneshop@gmail.com

Thank you for shopping with Once Upon a Stone