Refund policy

Return & Refund Policy

Last updated: 10/1/2026

Thank you for shopping with [Your Shop Name]! We appreciate your business and want you to feel confident purchasing our gemstones, loose stones, and cabochons.

Please read our return and refund policy before placing your order.

1. Returns

We accept return requests within 14 days of delivery for eligible items.

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned without alterations, damage, or signs of wear.
Include its original packaging, if applicable.
Be accompanied by your order number or proof of purchase.

Please contact us for approval before returning any item. Unauthorized returns may be delayed or refused where permitted by law.

2. Gemstones & Cabochons

Gemstones and cabochons are natural materials, and each stone may have unique characteristics. Natural variations in color, pattern, inclusions, transparency, and texture are normal and are not considered defects.

We make every effort to photograph and describe our stones accurately. However, colors may appear slightly different depending on your screen, lighting, and device settings.

Please review all product photos, measurements, weights, and descriptions carefully before purchasing.

3. Non-Returnable Items

Unless an item is defective, incorrectly described, or applicable law requires otherwise, the following items are not eligible for change-of-mind returns:

Custom-cut, custom-shaped, or specially ordered gemstones.
Stones that have been altered, drilled, polished, or modified after delivery.
Items damaged after delivery through improper handling or use.
Items clearly marked Final Sale before purchase.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at [Your Customer Service Email].

Please include:

Your order number.
Clear photographs of the stone or item.
Photographs of the packaging and any shipping damage.
A brief description of the issue.

We will review your request and, where appropriate, offer a replacement, exchange, or refund. We will provide return instructions if the item needs to be sent back.

This reporting timeframe does not limit any rights you may have under applicable law.

5. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the refund.

Original shipping charges are non-refundable for change-of-mind returns, where permitted by law. Shipping charges for confirmed damaged, defective, or incorrectly supplied items will be handled in accordance with applicable law and our return instructions.

6. Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service and packaging gemstones securely to prevent damage or loss during transit.

If an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, we will explain the appropriate return-shipping arrangements.

7. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. Orders that have already been processed or shipped may not be cancellable, but you may be eligible to request a return under this policy or applicable law.

Custom orders may have additional cancellation restrictions where permitted by law.